Survey Comments

Responses from the surveys are attached, however in review these are a quick summary of some of the responses obtained on the surveys:

• Not at all difficult to arrange the installation or maintenance of the unit
• Install and maintenance check were clean and efficient
• System extremely easy t o use
• System convenient to use
• RO system is an acceptable size
• Extremely satisfied with the quality of the water being produced
• Overall monthly cost is less to household as not purchasing bottled water as much / anymore
• The participants of this program were extremely likely to have a similar RO unit installed in to their home if they were to move

The most significant comment that was heard form the pilot study group was the use of the air gap faucet . Many individuals were not used to the sound of the air gap faucet and commented on the noise that the system made in their drain. Some systems had a special air gap fitting installed later in the program, which did provide some benefit regarding the sound coming from the drain.

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